Important Updates: Water Bill Payment, Processing Fees, Auto-Pay Option, and Account Balance Inquiry

Dear Residents,

We're thrilled to announce that our online water bill payment link is now live! Pay your water bill conveniently online via https://swp.paymentsgateway.net/co/default.aspx?pg_api_login_id=soYhQkZekc.

Please note that this link is solely for bill payments, with bill viewing options still in progress.

We understand the frustration caused by the extended downtime of our online payment system. The issue was deeply embedded within the structure of our website, making the correction process quite painstaking. Your patience and understanding throughout this period have been immensely appreciated.

As a reminder, bills are consistently mailed on the same day each month with a consistent due date. However, unforeseen circumstances, such as holidays, may occasionally cause mail delays beyond the city's control. We encourage you to contact our office for an account balance if you bill has not arrived in a timely manner.

Concerns about credit card processing fees? Rest assured, fees for both online and phone payments remain consistent. For bills under $77, a $2 processing fee applies; bills totaling $77 and beyond incur a fee of 2.5%. These fees apply to both online and phone transactions.

We also encourage residents to consider our auto-pay option, which can be a fantastic solution to many recent issues. Auto-pay ensures seamless bill payments without the hassle of remembering due dates or potential mail delays. Enroll in auto-pay today for a stress-free payment experience. Find more information https://parkhillsmo.net/services/utilities/.

For inquiries about your account, payment options, balance, or other information, please call 573-431-2280, Monday through Friday, 7:30 a.m to 4:30 p.m.

We are committed to resolving the remaining challenges and ensuring a seamless online experience for all our customers. We genuinely appreciate your ongoing support and cooperation as we remain dedicated to ensuring a fully operational and seamless payment process.